Polycom Software TFTP and Setup New Phone

START

First launch the program TFTP, Trivial File Transfer Protocol.

Next go and check for latest software update to https://support.polycom.com/content/support/emea/emea/en/support/voice/polycom-uc/polycom-uc-software-release.html

UC Software 6.3.1.11465 – Latest UC Software release loaded April 28, 2021.


Start by plugging in the phone with a Internet Cable and Power

The follow the steps

Hit Cancel to prevent an automatic setup

Select Setup

Enter Password 456 and Select OK

Select Server by selecting center button for ENTER.

Then navigate left right to select choice then select ENTER.

Select TrivialFTP by navigating to FTP and select enter. The navigate to TrivialFTP

Enter Computer IP 192.168.42.140

Select a->1A to enter numbers

Asterisk is .

Select Exit

Select Exit again

Then Save to Reboot

Process will take a while. While this is running through go to Twilio

https://www.twilio.com/console

Go To TwiML Bins

Select + to create new entry

Under Configuration

Go to FRIENDLY NAME and enter ToName (space)

Go to TWIML enter the following:

{{To}}@namevs.sip.twilio.com

Example:

Save and Valid Voice TwiML should appear

Select Programmable Voice

Select SIP Domains

Select Plus to create new entry

Under Configure

Properties

Configure a Friendly Name

In FRIENDLY NAME field enter: first and last name

In SIP URI enter namevs

Example:

Voice Authentication

The following IP ACL’s and Credential List

Select the Plus under Credential List

New Credential List pop up

Enter FRIENDLY NAME first and last

Add Credentials

USERNAME: +16623334444

PASSWORD: Generate 12 digits with no symbols in LastPass
Make sure to copy and paste new password in a secure place to retrieve at later date.

Select Pull Down under CREDENTIAL LIST and select new entry.

Under Call Control Configuration

In the A CALL COMES IN select TwiML Bin and select OutboundVoice

Under SIP Registration select ENABLED

Under CREDENTIAL LIST select new name entry

SAVE

Go to Networking Info Under SIP Domains

Under Localized SIP Domain URIs

SELECT A SIP DOMAIN under pull down select new name entry

Go to Phone Numbers

Select Number attached to new name entry

Enter FRIENDLY NAME

Under Voice & Fax

Go to A CALL COMES IN

Select TwiML Bin from drop down and select to ToName created.

SAVE

Phone process should be complete

You will see a dialog box

Select Home Key

Settings

Status

Network

IP will appear copy QUICKY

Connect through browser

Https://IP

Hit Advanced at the bottom

Proceed

Select Simple Set Up

Go to Time Synchronization

Select north-america.pool.ntp.org

Go to SIP Server

Address: namevs.sip.ashburn.twilio.com

Port: 5060

SIP Outbound Proxy MAKE NO CHANGES

SIP Line Identification

Display name: First and Last Name

Address: +16623334444@namevs.sip.twilio.com

Authentication User ID: +16623334444

Authentication Password: Same Password generated in LastPass

Label: First and Last Name

Save

Final Step

Go to Settings

Select Network

Select Nat

Enter 25 for Keep Alive Interval

Test by calling with an Inbound and Outbound Call